Return Policy

Article 1 (General Provisions)

[Site Name] (hereinafter referred to as “the Site”) prioritizes customer satisfaction and has established the following Return Policy (hereinafter referred to as “this Policy”). By using the Site, users agree to this Policy.

Article 2 (Eligibility for Returns and Exchanges)

Returns and exchanges are eligible in the following cases:

• The product was damaged during shipping.

• The delivered product differs from the one ordered.

• The product has defects.

Article 3 (Conditions for Returns and Exchanges)

1. Requests for returns or exchanges must be made within 30 days of product delivery.

2. Returns and exchanges are only accepted for unused products.

3. A receipt or order confirmation email is required for returns and exchanges.

Article 4 (Return and Exchange Procedure)

To request a return or exchange, please contact the Site’s customer service with the following information:

• Order number

• Reason for return or exchange

• Product to be returned

Customer service will provide the return address. Please return the product to the specified address. Once the product is received and verified to meet the return or exchange conditions, the replacement product will be shipped, or the refund process will be initiated.

Article 5 (Return Shipping Fees)

1. If the return or exchange is due to reasons attributable to the Site, such as defective products or shipping errors, the return shipping fee will be covered by the Site.

2. If the return or exchange is due to the user’s convenience, the return shipping fee will be the user’s responsibility.

Article 6 (Refund Policy)

1. Refunds will generally be processed using the original payment method. Examples include:

• For credit card payments, refunds will be processed by canceling the transaction.

• For bank transfers, refunds will be made to the designated bank account.

2. Refunds will be processed within 10 business days after the returned product arrives at the address specified by customer service and is verified to meet refund conditions.

Article 7 (Exceptions to Returns and Exchanges)

Returns and exchanges will not be accepted in the following cases:

1. More than 30 days have passed since the product was delivered.

2. The product was damaged due to user negligence.

3. The product has been used.

4. The product was sold as a sale item or otherwise marked as non-returnable at the time of purchase.

Article 8 (Fees for International Returns)

For international returns, the shipping fees, customs duties, and any other related charges will be the responsibility of the user.

Article 9 (Contact Information)

For inquiries regarding returns and exchanges, please contact our customer service team:

• [Site Name]

• [Address]

• [Email Address]

• [Phone Number]